Kenya Power Customer Service (Pre-paid Meters)

my prepaid meter is faulty. i spend KES.1000 bob everyday to buy electricity tokens. my complaints to Kenya Power have been frustrated by customer service officers who have either hang up on me, not picked my calls or refereed me to field officers who hang up or don’t pick my calls. i visited electricity house 2nd floor& all i was told by an arrogant mother tongue speaking attendant was to stay in darkness until they get new meters because they are out of meters. i inquired whether i will get refunds for the monies lost as a result of the erroneous meters& he dismissed me saying ‘Hiyo mimi siwezi jua’. i was searching for KISS 100’s contacts so that i can get Caroline Mutoko’s email& seek her help in addressing my concerns & imagine my surprise!!! KISS 100 has no official website??????

– Kevin

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Comments (318)

  1. KPLC we are really tired of your pathetic services. I have been calling customer service routinely for the last 4 months that our phase, serving a whole area behind Monaco-Kasarani keeps on failing. All I get is a reference number. Your technicians show up only to replace fuses which then blow up after hours. Please help, I dont want any more reference numbers that never sort out the issue.

  2. Kindly assist! I prepaid four times through this account i.e, 14245321923 but did not receive any token. If you don’t mind please help where necessary:
    a) 21st Sept Ksh.250
    b) 23rd Sept, 2015 JIN95149DR PAY BILL Ksh.330 KPLC PREPAY.
    c) 4th Oct, 2015 Ksh.30
    d) 4th Oct, 2015 JJ4378LKGV PAY BILL Ksh. 120

  3. I purchased token of ksh 522 through this phone number 0716172385 since yesterday and haven’t received token number and have contacted customer care and there is no help.

  4. I have bought 200 shilings tokens then i have deleted the message by mistake my meter number is 04220053963 please send me the message again

  5. I purchased tokens around 2.30 PM of k sh 10 and additional of 300 but as at now which 9.30 PM I have not received any meter number is 14103950263 and my number is 0722712130.all calls to the contact centre are not being answered

  6. My account is 14106394274 i bought units worth 480bob have been waiting for the token for almost 2hrs. No one is responding to the hotlines i called. Please help

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