my prepaid meter is faulty. i spend KES.1000 bob everyday to buy electricity tokens. my complaints to Kenya Power have been frustrated by customer service officers who have either hang up on me, not picked my calls or refereed me to field officers who hang up or don’t pick my calls. i visited electricity house 2nd floor& all i was told by an arrogant mother tongue speaking attendant was to stay in darkness until they get new meters because they are out of meters. i inquired whether i will get refunds for the monies lost as a result of the erroneous meters& he dismissed me saying ‘Hiyo mimi siwezi jua’. i was searching for KISS 100’s contacts so that i can get Caroline Mutoko’s email& seek her help in addressing my concerns & imagine my surprise!!! KISS 100 has no official website??????