Kenya Power Customer Service (Pre-paid Meters)

my prepaid meter is faulty. i spend KES.1000 bob everyday to buy electricity tokens. my complaints to Kenya Power have been frustrated by customer service officers who have either hang up on me, not picked my calls or refereed me to field officers who hang up or don’t pick my calls. i visited electricity house 2nd floor& all i was told by an arrogant mother tongue speaking attendant was to stay in darkness until they get new meters because they are out of meters. i inquired whether i will get refunds for the monies lost as a result of the erroneous meters& he dismissed me saying ‘Hiyo mimi siwezi jua’. i was searching for KISS 100’s contacts so that i can get Caroline Mutoko’s email& seek her help in addressing my concerns & imagine my surprise!!! KISS 100 has no official website??????

– Kevin

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Comments (210)

  1. I believe it has always been an elaborate plan to rip off Kenyans. Why introduce the prepaid meters then still charge a standing fee for the meter readers who nolonger apply. Y make pple pay via mpesa yet ur systems r faulty n never upgraded? We need transparency.

  2. what a rip off.1 paid 230 shillings and got 28.2 units thirty minutes later I paid 600 shillings and got 29.1 units!!!!! what criteria do they use in awarding tokens yet any call to their hotline is never answered?

  3. I paid 870 for my meter Mtr No: 01450540560 Date :2015-01-27 07:06:43 +0300 : Problem with token generation,Please contact KPLC. havent received token yet.

  4. I BOUGHT TOKEN FOR KSHS 450 THEN THEY ADVICE ME TO PAY KSH 72 TO GET CREDIT.
    AFTER DOING THAT THE MESSAGE I GET IS THAT “PROBLEM GENERATING TOKEN. PLEASE CONTACT KPLC” WHO CANNOT BE CONTACTED. NKT

  5. Emmanuel Alusiola  |  

    I paid last month 400 bob&i was given 22units,later on i paid 280 bob &i was given 7units…does this thing really work or it is someone’s fate???

  6. For how long are we going to be in the dark?its 3weeks now since a poll fell down thus no power supply,we have called but no reponse.makueni county,nzaui,ndovea village..

  7. Hello.

    What causes a pre paid meter error to occur? Why don’t you have any technicians on duty over the weekend to assist pre paid meter customers when these errors occur?

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