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i thought i was the only victim, happens am not the only one… that’s how i got to know about this site after getting to hear that people have similar complaints.
so i get into one of the tuskys supermarkets, the one opposite city market, leave my luggage at the luggage bay and since my pockets are too shallow and my mom keeps complaining about me walking around with my phone in my hands – i threw my phone in the luggage.
i search for the product i wanted and since i cant find it, i to leave. i get back to the luggage bay, and whoever had given me the tag in exchange for my luggage is not there.
instead, there is a guy in a brown coat. he wont talk to or look at me. i ask loudly who is supposed to serve mi since there are two counters close by, and no one even gives me as much as a glance.
i take my luggage and leave. on my way past jamia mosque, i notice i don’t have my phone and when i go back to the supermarket, the manager tells me that am insane and i was never near that supermarket and cannot prove i was – because i didn’t buy anything.
i tell them to check about the guy in brown coat but they only laugh at me. i find this very insulting and disturbing and wanted to warn anyone else out there that if you have no choice but to shop at tuskys, BETTER BE WARY for i believe that come to think of it the staff of tuskys actually stole my phone and didn’t want me to see the clips because i would have caught one of them in the act in those clips.
– winifred
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On Thu, Dec 9, 2010 at 12:31 PM, Ken Mwaniki wrote:
From: Ken Mwaniki
Subject: rude & unhelpful cashier
Message Body:
I went shoppin intuskys imara and wen i went 2 tha cashier 2 pay 4 goods bought iwaz 2 b given change of 12 ksh.but said she had no change & instead gave me 10 bob & sweets which i declined & later was told”enda huko customer service umwambie”………wat was that surely……..I guess that was why she was stationed in tha last counter coz even the way she was servin was slow while she chatted…….enyewe i expect ua staff 2 b of high standards in terms of professionalism & good customer service as we the customers r ua kings neva the other way round……..pliz pliz take that staff thro customer service lessons once again……….still ave the receipt tho i was really annoyed & swore neva 2 b served by her again as i will remain ua loyal customer……….
Rcpt no.00044428 dated 03-12-2010 @14.01.48 hrs…..served by jane wanjiru……..till 05
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Comment by ken mwaniki — December 15, 2010 @ 11:33 am
Uchumi Langata Road; There is this lady at the Customer Service Desk who never smiles or even look at you when requesting for service. The sign should be changed to “Jisaidiye”
Comment by Bakari — December 23, 2010 @ 12:03 pm
thea is nothing 2 tel us. wen wil u know that this is nairobi. style up plz.
Comment by francis — March 3, 2011 @ 5:49 pm
I have noted that Supermarkets operated by Asian (Nakumatt + Ukwala, etc) ensure that shoppers get their change to the last shilling. Tusky’s is notorious for not giving by change {they even have photocopies of newspaper articles on coin shortage pasted at the check out counters}for those questioning them for not giving the correct change. I understand that Nakumatt + Tuskys are tight; can Tuskys find out how Nakumatt is able to have a sufficient supply of coins??
Comment by Wairimu — April 18, 2011 @ 10:08 am
Totally agree with you winifred. i shopped at tuskys opp. city market today and bought five packets of milk, only to get home and find that only four were packed! the receipt shows i was charged for five and theres no way i lost it on the way so i suspect foul play. i dont know why i went back there because last time it was an incident with my change, i got less change and it seemed deliberate because when i asked about it the teller was rude. definitely not shopping at tuskys anymore.
Comment by jen — May 14, 2011 @ 6:36 pm
I highly urge Tuskys management to change their BAD Habit of giving people SWEETS. We need our cash not those other nonsenses.
Try to benchmark with your competitors. Thanks
Comment by Peter K. — May 23, 2011 @ 5:05 pm
Hello guys. I love to shop at Tuskys but there is one thing I don’t like about fast moving junk food being cooked and sold along the bays. Are you really concerned about the health of Kenyans or your concern is just to make money and nothing else?I honestly feel that most of these foods are unhealthy.Can you do something please, if only you care.
Comment by Samuel — June 14, 2011 @ 11:38 am
Well, the Central Bank of Kenya has asked members of the public to put back into circulation any coins they may be holding by depositing or handing them over to retail outlets. Perhaps it is the habit of keeping coins in our homes, offices and cars that is creating the impression that coins are unavailable in supermarkets -retail outlets. I try to support indigenous local business & industries owned by Kenyan. It’s rare to find a supermarket like Tuskys that cares about people’s health soo much to an extent that sales of alcohol, cigarettes and harmful stuffs is prohibited.
Comment by Onyancha — June 21, 2011 @ 5:27 pm
I wonder why the tuskys at united mall kisumu has no air conditioners.The place is very hot. You guys cant be using only funs,bake inside the S/M and expect the air to be cool. Secondly you have no cameras or rather CCTVs.Due to this the place is always full of idlers who turn out to be thieves.I was robbed inside tuskys and one employee was like “pole sana madam, si watu wote hucome hapa hufanya shopping wengine ni wezi. we have had several theft cases before” What are you doing about this???
Comment by emma — July 6, 2011 @ 8:42 am
It happened to me at Ukwala. I left some stuff (eatable) and the moment I went back to find they have already eaten my stuff. 15 minutes, they’ve gone through my bag and fed themselves…
Comment by Johnie — July 12, 2011 @ 1:39 pm
A good thing to do regarding change not given is the following. Just collect a few sweets, next time you go pay the last few shillings with sweets – see what they have to say. I did it once in Bali (because I was sick and tired of receiving sweets instead of coins) and they had to accept it. You just tell them that if they consider sweets as coins why can’t you do the same to them? Good luck.
Comment by Blanca Bellomo — July 12, 2011 @ 9:49 pm
i came to realise 80% of there staff in tuskys are from one region they talk kikuyu most of the time and they have English names on there badges unlike uchumi and nakumatt supermarkets which is very bad i have been to Mombasa tuskys near GPO and the guys were speeking there language which is stupid . Also in nairobi i have been to many tuskys there is no customer care at all.They need to be trained thoroughly on customer relation.
Comment by mgendi — July 24, 2011 @ 10:01 pm
i remember i went to yatin to buy adetergent that i got the small size the bigger was not in stock,as i was going through the receipt i realize was charched the big one when i went back the next day one man working there promissed me to come the nxt day ,was there nxt day he was not there i talk to one cashier and explained she said its not going to get refund i left.
Comment by bridgit — July 24, 2011 @ 10:29 pm
Hi, am an ardent shopper of Tuskys and catch me dead doing my shopping in any other supermarket. True to it, I live behind Uchumi supermarket on Mombasa road but I do not shop there. This shows how much am attached to this Supemarket. However, there is one branch of Tuskys that bores me to death and am starting to suspect that it is not Tuskys but a franchise of the same. Reason, the employees there are so rude, slow, don’t care attitude and they do not give a dump about a customer. yesterday I went shopping at the branch near BS, yes, this is the one am talking about, the shopping was bulky so I requested for the luggage to be put in 2 separate paper bags so that I may be able to carry. Guess what this guy does, he throws them for me on the counter and told me to pack for my self and yes! I did pack for my self. This is not the first time am encountering such with this branch and have heard and seen several people complain. 4 months ago they even sold me stale cutex. can you imagine. Can the management do sth.
Comment by Kate Mukami — August 17, 2011 @ 5:06 pm
I went shopping at Eastmatt kitengela goods worth ksh 20000/=.I gave them my reward card and the lady called sally told me my card was expired and my card was one week old.The following day my wife went shopping there using my card but she went to a different carrier and my card was OK.I was furious and when i confronted her she told me i can go to another supermarket since am not the only customer.Several customers have been complaining about this Kitengela Eastmatt branch but thanks Naivas have heard our cry.
FELIX MUSAU
Comment by felix musau — August 27, 2011 @ 12:30 pm
SO I WENT TO BUY A PADLOCK AT TUSKYS GPO MOMBASA AND THIS GUY IS TREATING ME LIKE I AM NOT BRINGING MONEY INTO THE COMPANY AND IGNORES ME SEVERALLY HEY TUSKYS CHECK OUT THIS HABITS ARE GETTING BAD
Comment by AGGREY — August 30, 2011 @ 7:45 pm
A couple of months ago i was buying several items from tuskys ronald ngala. A few steps out their doors, am followed by a couple of guyz claiming that i hadnt paid for the goods. Luckily i still had the receipt with me and after producing the proof, i was on my hm quit frustrated about the situation. Only to get home and find out that my hand bag was reaped on the side and my wallet stolen. No one can convince me that it was anyone other than those guyz who reaped me of!!!
Comment by Miss. Karanja — September 6, 2011 @ 7:35 am
since the people at uchumi give cheap sweets if they dont have coins,i went to the shop,with some coins n afew sweets.and the cashier dint accept…ya we just laughed about it..treat of their own medicine..if yu have to give sweets,let them be quality ones
Comment by Macey — September 8, 2011 @ 12:32 pm
Something to cry about is that when other hypers are purcchasing there commodities where does tumainis get there items ,imagine when suger @ ukwala is 280 for 2kgs, at tumaini is 375 2kgs jesus of nazereth wat ahel to the market then to make the matter worse iwas to purchase for my dad a pair of shoe. so i moved to the shelve where the shoes are desplayed at wat i saw is that a sharpshooter that was torn out/inn not road worthy kumanisha wao huleta mitumba from gikomba then price list them 1999 imagine huyo cahli alinishow ati wacha niweke super glue ubebe .yani mi to waste 2000/= for non sense.
wat a shem .hebu manager kan you wak kwa hii tumaini ya ndani pipeline .then mistake kubwa wale watu hufanya hapo not laned infact mimi nimekuwa nikiwarecomend for nathing mine ni doo.they kip walking wakisema ni yao si jui ni ya ancle ,all drunkeds pliz sir tafuta watu wenye wako foccused na job than employing those kind of pple juu utawapei less huna aibu nawewe.stop employing only kikuyus mix super na watu ama ufunge ,ama uandike ‘only kikuyus’ to purchase in juu ni ya kikuyus shame
Comment by kevin — September 20, 2011 @ 6:38 pm
I like shopping in tuskys also,i also love the mutura hotdog but the smell of it especially when you have eaten not so pleasant, since they have soo much room, why cant they cook the hotdog in a well ventilated area.Then they have put the milk and the bread soo far away from each other, at times i just want to pick milk and bread and leave.!!!atleast put them in one floor.!!
Comment by imma — September 27, 2011 @ 6:49 pm
I could not believe my eyes. I went to Tuskys Imara @ 9.48pm as they were about to close and the man who was on till 13 told me he cannot serve me I have to go queue at a different cashier because that was the express counter of five items and I has eight items. I decided to reduce what I had picked but the cashier was still adamant and told me that I had six items and he couldnt still serve me. Well since I tired from a long day at work I had no choice, but to pick one item which I needed most and leave. SERIOUSLY IS THIS WHAT Tuskys PRIDES ITSELF WITH???????
Comment by Faith — October 2, 2011 @ 5:34 pm
Honestly Tuskys has the most ignorant/savage/rude and ill mannered staff in the whole world.They all come from one region and think that they are better than anyone else.They gossip and insult customers in the supermarket.I once went to their branch in Buruburu and left my big bag outside with some cash when i collected it after shopping the money had already been taken.They are thieves.I hope that people will stop going there because they lack customes service!
Comment by catherine — October 14, 2011 @ 2:12 pm
same in Eldoret Zion mall.. sweets instead of coins. and when you complain, they say “go to the customer care”… so I went (this was like the 1000000000 times I was given sweets).. to be sincere, the guy @ the customer service desk apologized. but I don’t have the time to go there everyday to exchange the sweets for coins!!!!!!!!!
Comment by Carole — October 17, 2011 @ 11:22 am
They are all like that!!,and by the way,do they have a website?Cant see any!!
Comment by FRANKKENYAN — October 17, 2011 @ 3:31 pm
as we are concerned we are going to improve our customer service thank you for your comments.mwenye maskio asikie mwenye macho haone.we love you all pay less save more t.s.s.
Comment by cliff mochama — October 31, 2011 @ 4:46 pm
I have been shopping in Tuskys for years and I have never had a problem until yesterday when I bought two mugs at Tuskys Buruburu. Since I trust Tuskys and I was in a hurry, I din’t check inside the box. To get home, I found one was completely broken. Since it was at night, I put off going back until today.
When I went to customer care, they gave me someone else to talk to. That person gave me someone else to talk to. That guy again tossed me to a guy apparently called Isaac. Isaac was really rude and said there was no way he could help me. I asked him if I could talk to the manager and he sent me back to customer care who called a guy apparently called Albert Muhu or something who posed to be the manager.
I have never been so rudely spoken to before.
Tuskys, if you want to retain your customers, you better deal with your staff at Buruburu and educate them on Customer Service skills.
Comment by WANGUI AND LINAR — November 2, 2011 @ 7:25 pm
i am a genuine customer at tuskys buru*2 branch and i happened to be there when the issue of the broken mug was being discussed. this particular customer was not straight because the first question she was asked was wether she checked the mug before picking and she said YES then again asked the same question she said ati no she just picked. how on earth would pick smthing without checking what it is and the condition. she was requested to fill a certain form but was so selfish. WACHA KUJIPENDA DADA listen to others.
Comment by lucy — November 12, 2011 @ 9:36 am
last week went shopping at Maguna Andu in Kerugoya,on reaching home realized not all my shopping was packed,among the things missing was a pack of 8eggs and tropical air freshener which were both charged on my receipt but was not packed,I don’t understand why if u buy anything that requires u to fill a warrant it takes so much time to be counter checked by a lady who has no idea where the serial no. of any electronic is,turning and turning whatever you buy then end up packing it upside down after an hour,making u leave your change that the’ll claim they never saw!!!
style up guys,or end up with a reputation like that of Cleanshelf where if u shop and forget anything at the counter,coming back after 2sec,the person n ur stuff have vanished.n no one cares.
Comment by Michael — November 22, 2011 @ 10:00 pm
Hey, this complaints and claims really irritate, TUSKY’S seems to be the culprit, why don’t we as buyers boycott shopping there, go to other supermarkets or if they offer some cheap damn sweets leave the damn goods on the counter and bounce to there competition yoh! and that tribal cashier/the ones stocking the shelves thing seems to answer the coins question, that’s when i feel like throwing someone out the window.
Comment by spike lee — November 28, 2011 @ 10:01 am
Why u all complaining if the service is so bad shop elsewhere you have a myriad of choices. I encountered rude arrogant staff at tuskys imara once since then I’ve never set foot there again and I quit complaining. If you don’t get good service move and move far. Duh!
Comment by shanice — December 3, 2011 @ 4:37 pm
I was recently shopping at tuskys along mfangano street,,the one which was initially magic stores and was really angredby one of the staff to the point i shouted at him…he was pushing this crates of milk n he culdnt have the audacity to excuse himself he was just passing hitting people….he shld be taught customer care….!nkt
Comment by Lavender — December 3, 2011 @ 7:03 pm
Love yourself first. Do not accept to be maltreated, if the persons at the till or at the shelves see you like some beggar, prove to them that you are worth billions. Do not shop where they see clients as bothersome, shop where they value clients and see them as
kings,queens,princess and prince. There still is a good side of Ukwala. I once bought goods and amongst them were 5 packets of 1 liter quencher juice packs. On getting home 2 packets were missing, I immediately called the numbers on the receipt and was requested to go see them the next day after work. They asked me a few questions just to clarify the exact packs that were missing and they did give what they had failed to pack. This was great. Kudos! Ukwala for the honesty.
Comment by Wanja — December 6, 2011 @ 9:46 am
Is the chemist inside the Tuskys opposite commercial on Tom Mboya street part of Tuskys? I once went to buy medication, the lady serving i believe if had the guts would have showed me the door. She was so unfriendly to an extent of giving me medicine worth 60/= yet I expected them to cost 1500/= or more. I declined what she offered me and went out in tears requesting God to send me to a chemist where they will listen to me and give me the right medication. That’s how I got to the one at the ground floor of Ambassador Hotel, God truly answered my prayer because the lady I talked to was even smiling at me, she carefully listened to my story and prescribed the right medication worth 1500/= and in 3 days I was as fit as a fiddle.
Comment by Wanja — December 6, 2011 @ 9:57 am
tuskys is the best supermarkets in kenya i have no idea why you guys have to use all those harsh words, but anyway wat i knw is that tuskys has actually bin the best most of all those complains r nt true. dnt just go out thea and spread false accusation abt tuskys its all lies, wenye chuki wajisort.
Comment by memei — December 7, 2011 @ 4:48 pm
Panapo moshi hapakosi moto. Memei, all this ppl commenting above can’t simply have decided they have nothing better to do than conspire to badmouth a particular supermarket.. Truth be told, they really do give out sweets in lieu of shilling coins they claim they don’t have. A simple n casual inspection of their tills and u will see each cashier has an opened pack of cheap sweets next to them – pitiful really if u asked me. Tuskys is actually a very good supermarket but if they could just address the concerns of their loyal customers, it would help put out the glowing embers before they become a raging fire that will ultimately consume them alive – and yes, it can happen!!
Comment by Sletpan — December 15, 2011 @ 7:21 pm
The story about Tuskys chap chap (opposite City Market) are true. I beleieve the supermarket management is in collussion with employees and some conmen to rob customers especially during this festive season. I witnessed a scenario where a lady had just done christmas shopping for her kids on biashara street then she entered the supermarket to buy food a few minutes later when she came to collect her luggage in its place was a paper bag full of amigos snacks!! when she complained to the management they reacted as if that was no news and some even had the nerve to smile!! My question why is there no one to permanently guard the customers luggage? If the supermarket continues to receive such complaints and do nothing about it, it means they are in cohorts with the conmen!!
Comment by Madeleine — December 20, 2011 @ 10:35 am
I stopped shopping at Ukwala because most of their items, except utensil which you can see are fake. I bought a shirt there, the one near Afya Centre, after checking the size 41. Since I could not pima, I trusted the size and left. On reaching home, It was smaller, I returned with the receipt and they acepted to change. I took the one written on XLL.Still, I could not unpack it. Believing that the wwas Okay, I left and threw away the receipt, unfortunately when i reached home, it was even smaller – “small”. I was dissapointed. Could not go back coz I threw away the receipt. I have thee shirt into a duster and swore never to go back there.
Comment by Mteja — December 20, 2011 @ 5:02 pm
Sawa, enough said
Comment by Mteja — December 20, 2011 @ 5:03 pm
i have been an ardent customer of milk from the tuskys dispenser at T mall. On the 20 dec 2011 at around 8pm i paid for my 4 litres i went on to the dipenser with my bottle but to my surprise my bottle was not filled as usual. I went to the attendant and asked him what the problem might have been he placed a ten shilling coin on the table and asked me to refill my bottle i sensed that many peeps might be losing hru this means upon prodding this guy further he told me enda customer care at the customer care i raised my issue they told me sawa tutaangalia and turned away am re thinking of whether we go to buy or to be swindled. Tuskys style up.
Comment by philip — December 24, 2011 @ 8:39 pm
Tuskys is the best supermarket.Imagin this people bake us fresh
bread and cakes.The staff are very friendly.Please customers,lets be sincere and critique this supermarkets.I am sure no customer is forced into any shop!
Comment by sammy — December 24, 2011 @ 11:04 pm
@Sammy,I feel you.Kenyans are not forced into any shop but their legs take them. surely,everyone is free to chhose the shop to go to.
Comment by ng'ang'a — December 24, 2011 @ 11:09 pm
I wish I had come across this thread before I bought a ramtons microwave from tuskys athi river that has failed barely 5months later!
Comment by Njeri — December 25, 2011 @ 6:27 pm
Theft by Ongata Rongai Tuskys Staff?
I do my shopping many times at the Ongata Rongai Tuskys. The behavour of the staff however puzzles, irritates and puts me off. Four times in a row whenever they pack my shopping they ensure that they “forget” to pack part of the shopping. They know very well that I cannot burn fuel to go back all the way to collect at Kes 100 or Kes 300 item. Whenever I call I am told that the staff forgot. This is very irritating and outright indirect theft. I think the supermarket engaged the wrong staff for the Ongata Rongai outlet. Fellow shoppers please take care and thank God Uchumi is coming up.
Comment by Morera Kipsirimbi Kangogo — December 27, 2011 @ 8:16 am
Dear Lavender,
Thank you for your feedback.
We send our sincere apologies on behalf of Tuskys for the inconvenience caused. Measures have been taken to see to it that this does not happen again.
Regards,
Customer Care
Comment by Veronica — December 27, 2011 @ 4:43 pm
Dear Wanja,
Thank for your feedback.
Sorry, the chemist inside Tuskys is not part of Tuskys management. it is independently owned.
Regards,
Customer Care
Comment by Veronica — December 27, 2011 @ 4:58 pm
Dear Madeleine,
Thank you for your feedback.
We are sorry for the inconvenience. The issue was sorted out by the management satisfactorily.
Regards,
Customer Care
Comment by Veronica — December 27, 2011 @ 5:01 pm
Went to buy Ramtons iron box from tuskys they were very friendly but later went to follow up on warranty after the iron box malfuntioned,they tossed me around like acoin,go downstairs-go to the counter at the corner-go back to the counter upstairs.I HATE THIS BEHAVIOUR.PLEASE PEOPLE BEWARE BE WARNED BEFORE BUYING ELECTRONICS FROM TUSKYS
Comment by Eddie — December 29, 2011 @ 7:58 pm
I wish Naivas can come up with a plan of putting up a branch on Limuru road. As much as people say ‘tunaishi ubabien’ mid n lower class guys are suffering coz one can only shop at ‘NAKUMATT VILLAGE MARKET’ lemme not talk about targetted clientelle hence pricing or shop in tao. Naivas Limuru raod kuna customer class which you target actually bigger percentage than you imagine and we promise to give you support. We will be more than happay to save a bob just like another person in eastland and kasarani instead of envying them daily.
Anonymous customer
Comment by Rayie — January 3, 2012 @ 11:53 am
Theft by Ongata Rongai Tuskys Staff?
Attn. Tusky’s Human Resources
Attn. Tusky’s Management
We appreciate a good shopping experience. But please We have very,very weird staff staff at Tusky’s Ongata Rongai. Most staff 80% that we interact with are very good kudos. But a FEW!!!!!! You walk to do your shopping and then they immediately give you a DEAD FISH STARE and start following you around the store. I have shopped at many Tusky’s supermarkets all over the place. But this one is exceptional.
INaitwaa USHAMBAA!!in your language. Its as if you just brought them from the BUSH!. I am sure you gave them some Customer service training. What happened, were they asleep?
I don’t think that Customer service training tells them to STARE and then start stalking people around the aisles. Now I fully understand everything about theft prevention and such counter-measures. Do not get me wrong. We all including customers need to shop in a safe environment. We appreciate that. I am just saying that one or two of your employees displaying this BUSH Behaviour makes you look really bad.
I have been watching it for sometime. Anytime my boyfriend goes to buy a newspaper , he gets the *come hither* glare form the lady who works the day shift at the newspaper/music stand. It is sooo ridiculous. Are you paid to flirt?
You have another Team Leader who likes to deliberately bump into people, stare, follow around etc… You would think the guy owns the store. He is SIMON NW. He just lounges at the C.Service desk and when you are reaching for a shopping trolley, he intentionally comes and bumps into you. Then as you finish your shopping heading for the vehicle he starts making phone calls (to real or imagined friends outside.). I think he is very idle. You begin to get the idea.
We lead very busy lives. My Assistant is typing this but she has also observed this weird behavior at your Ongata Rongai store.
One tyme I came to the store with some friends from Britain and
they told me later they were very uncomfortable from the stares. So any time we have such visitors we go to Nakumatt. (They were very modestly dressed) I have been observing this strange behavior for quite a while (4months at least)I have to tell you most of your staff everywhere I have gone to is very disciplined, pleasant, cultured and helpful. I would like to see the same reflected above.. Yes Uchumi is coming up and it might be easier to shop there. Really this email is not a fraud. I wanted to pass by your head office to sort this out. Obviously there are security issues, that I have referenced to. But I have taken care of that angle. I just wish you guys would get into the habit of sending what we call *MYSTERY SHOPPERS*
We have this in the UK and it gives management alot of helpful feedback when this undercover shoppers go at all hours and observe these things.
I agree with the above shopper **I think the supermarket engaged the wrong staff for the Ongata Rongai outlet**.
Comment by Angela anonymous — January 5, 2012 @ 10:35 pm
Tuskys management,pls do something. The temperature 4 complaints is almost hiting the boiling point. Kenyans have the right to complain. Why cant u emprove on ur customer service,don’t u know that this is the image of the company. Go in 4 the qualified staff and protect ur image! Wake up!
Comment by Constantine — January 12, 2012 @ 7:53 pm
I think this goes to show that Tuskys are in danger of falling victim to the Icarus Paradox as I read a few days ago in the Business Daily(http://www.businessdailyafrica.com/Success+is+a+big+enemy+if+firms+can+t+handle+it+/-/539444/1308158/-/ut8nkt/-/index.html)
Comment by BeiYangu — January 18, 2012 @ 12:26 pm
hey Tuskys,you need to syle up guyz,do you get your staff from bunduz,what a shame that’s why i shop at uchumi and am proud of them coz their staff are organized and don’t come from one ethnic community.
Comment by Andy — February 2, 2012 @ 5:30 pm
Hi., just caught me by surprise about all the negative comments. While they can work on some of them, I must say Have been shopping at tuskys for over 10 yrs. I frequently go to other supermarket but can’t help to go back because prices competitive, u always find more products there and fresh, their cashier are fastest in nrb, its the only supermarket u get help to carry Guds to stage ie hakati branch, don’t sell beer and pray local christian music. Besides am in business and I understand how difficult it is to get coins even central bank. I gladly accept sweets because I know how hard they try! Keep up Gud work in tuskys . God bless tuskys!!
Comment by eggy — February 19, 2012 @ 9:14 pm
tuskeys supermarkets are the best place to shop. i hate to shop into some supermarkets where the attendants seem to care less about customers. with tuskeys the attendants really do their job
Comment by jane esilaba — February 25, 2012 @ 12:10 am
Nobody is ever forced to take sweets instead of change in tuskeys.sometimes its good when we are realistic. when coins are not available even in your bag or pocket wont you opt for a sweet anyway? or will you wait until we find out whether the next customer could be having a shilling.
Comment by jane esilaba — February 25, 2012 @ 12:19 am
funny when you leave your luggage in the supermarket to go your own way and afer you are done you come back for your luggage. and then you claim that your phone must have been stolen by the attendant. who is the most corrupt here…. you or attendant…did you pay the service for your luggage supervision in the first place…please dont be storing your luggages in supermarkets pretending to be customers.
Comment by jane esilaba — February 25, 2012 @ 12:33 am
some stores are too expensive, some too dirty, some downright incompetent to bear the name retail stores…..This is where tuskys comes in…clean, products affordable, fast service,and always well stocked…….surely all you complaining are not perfect coz your humans..and so are the stuff of tuskys…but at least they try better than most retail stores….stop hating and start seeing the positive side of this stores…or simply shop elsewhere……bless you tuskys
Comment by MFALME — February 26, 2012 @ 5:33 pm
Even then, Tuskys has no right to steal your products. They should institute a levy if this is a real issue.
Comment by admin — February 27, 2012 @ 8:36 am
Shop elsewhere is NOT response customers offering criticism should get. Neither is “we are better than what you will get anywhere else.” Someone tells you to pull up your socks, you pull them up or not. You don’t say well, mine are higher than the next guys!
Comment by admin — February 27, 2012 @ 8:38 am
Although, I must say I don’t mind the sweet solution, Tuskys must be aware some people do and this forum allows people who mind to air their views.By the way, Nakumatt don’t have this problem, and in my experience when they don’t have a shilling or two, they take the hit. They don’t ask you to take a sweet.
Comment by admin — February 27, 2012 @ 8:43 am
Dear ladies and gentlemen…i appreciate that you choose shopping at tuskys supermarkets like i do…but i have an issue with a somebody who raised the issue of staff members staring at them…those ladies and young men have been put there as an eye for the bosses…
Comment by Ruth karimi gitobu — February 27, 2012 @ 9:03 am
i ever had dream to work with this supermarket of value but i don’t know how to go about it. pleas advise me
Comment by rapael — February 28, 2012 @ 12:31 pm
@ Jane Esilaba:my friend hi take care of your tuonge,it might be cheating you.Do you know how many sectors that we have delt with.so if you are searching for wera /job at Tuskyies enda ujisacrifice utapewa.same on you kwani do you think those properties zinaibiwa are not asset to the owner who bhought and that attendant is paid due from the customer:kindly jane go Revive fro the act 456-090 (of human rights and afairs /businesses. call me if you like to see me thanks for reading (www.kenyaanticor.ac.ke.org)
Comment by bingwa to customer kenya — March 5, 2012 @ 8:33 pm
Tuskys have never had good customer care as instilled by management.
However, you get a few of their staff who don’t act like you owe them for walking into the shop.
They also tried by getting that firm to work with them – Omega or something..
But I know from 10 years experience, choosing to shop in Tuskys means be prepared for any & all types of mishandling, insults & uncooporativeness.
As for the coins, I myself have given back coins amounting to over 1500 in the past 6 months and I know am not in the minority. I always see customers queuing to give back when I have the misfortune to go there.
My number one choice for great customer care has always been uchumi, I have forgotten items and had them returned to me, I have had items replaced/ exchanged without fuss and been treated with dignity even when I picked the cheapest items on offer.
Comment by Joy — March 7, 2012 @ 2:07 pm
am not partisan about the debate, but i read mischief in the whole thing,especially on Tuskys. Every writer seems to lean so much on the cons with a few pros, which you trash vehemently, you make the company look like its made of dens of thieves, i believe this company has come from far and need a kudos rather than a spit on the face, my friend, by watering down the good side of tuskys, eastmatt, tumaini, ukwala wont change the customer perception of the said organization, the mutual trust between any organization and its customers is not build on rumuors,hate and ethnicity,but trust and goodwill from customers and its employers,
lets be fair in our critism
Comment by steve — March 16, 2012 @ 4:53 pm
I find it interesting that critics of Tuskys are saying please improve by doing some customer training and hiring a more culturally diverse team and Tuskys defenders are saying you are tribalists who hate one tribe or the other. The aim of this site is to allow customers a place to air their views and suppliers see what some (not all) customers think.
If someone tells you your socks are sagging, the correct response is “let me pull them up,” and not “stop hating on my culture of wearing sagging socks.”
All tuskys defenders. look for ways to improve Tuskys and avoid playing the ethnicity card unless you are saying its our right to hire whomever we want. Bringing hate into a debate on customer care is typically Kenyan in its childishness, short sightedness and damaging nature.
Please avoid it and focus on a healthy debate.
Comment by Peter Kimani — March 17, 2012 @ 8:35 am
since no one is perfect in this world let us learn from our mistakes and act on them,i feel shop attendants should give the customer the right service whenever we have a chance to do so.They are the backbone of the business.My fellow customers i feel we should always the feedback.
Comment by peter mangi — March 24, 2012 @ 8:59 am
I hope someone in Tuskys is reading all these.Customer service skills are lacking.Sorry but the attendants like to stand at a far corner and gossip in Kikuyu and when you ask something they dismiss you..That happened to me in Dec 2010.I have never ever stepped in Tuskys again!!!
Comment by Beth — April 10, 2012 @ 4:30 pm
i always shop at tuskys buruburu. they give out sweets sometimes instead of coins.am always able to purchase everything i need there. the atmosphere is so different and its hope for greater things for this nation. 2 sweets for a great place like that i realy dont mind.
Comment by esther irungu — April 14, 2012 @ 12:52 pm
I’m a Tuskys customer, their services are not that bad as most of us claim, they have alot of good staff and the management should see to it that the few elements does not spoil their name, because its is one of the respected brands.
Comment by Abel Kiprop — April 18, 2012 @ 10:43 pm
i agree with Abel. 80% coz my cousin once bought 2 cards and the cashier charged her for three cards which she just realised later from confirming on the receipt. so shoppers be aware of what they are charging you..it can happen in any supa so.. i dont blame it that much on you Tuskys.. i love TUSKYS…
Comment by caro — April 20, 2012 @ 9:57 am
I wish to register my complain on Tuskys supermarket.I went to shop for some supplement on the morning of 20/04/2012.
I picked a specific brand and left for the cashier.While on the cashier i realized i had picked the wrong brand and instead of returning it to the shelf i picked it from,i returned it on the near shelf,only for one attendant to pounce on me calling me a thief,i was subjected to alot of humiliation and am taking legal action against the supermarket,the attendant even roughed me up.i hear some attendants have this bad habit.Anyone listening???
Comment by Paul — April 20, 2012 @ 10:03 am
Paul, I thnk u should go ahead n do it. File whatever thing u wanna file on them. It aint cool what that attendant did to you. Because of him, shame on Tuskys. The management should be sorry. I aint no hater…but damn!!
Comment by Kituri — April 21, 2012 @ 10:52 am
hi,i am a concerned shopper .tuskys nakuru,you need to train you employee,managers all about customer orientation.And know your competitor,nakumatt etc are not sleeping.Even Eveready,Telkom started your behaviour of thinking your helping the customer,You change or change will change you.
Comment by wakaba — April 25, 2012 @ 10:03 pm
Dear All
Thank you for your feedback.
Kindly contact Tuskys on customercare@tuskys.com or call customer care mobile number 0706 171155 for further assistance.
Comment by Tuskys Customer Care — April 27, 2012 @ 9:12 am
Tuskys management is not in control of staff. The staff have so much freedom to & do anything to a customer. I left my bonus/loyalty card in Tuskys Imara and when i went for it i was told to apply for another one. The card had acumulated points into 000′s. From loyalty that day my shifted to Naivas. Am now happy in NAIVAS. Especially Naivas Kitengela.
Comment by George — May 2, 2012 @ 8:45 am
Dear fellow shoppers, honestly your comments are of high importance to Tuskys. This chain is one of the most grown Kenyan retailer from a humble and friendly beginning as you may all know. Just like any other business ,this kind of growth calls for an equivalent capacity in the HR and customer care which is a hard thing to perfect.
I believe your comments are viewed positively by the management who are now capitalizing on the said weaknesses for a continuous improvement.
Lets all love Tuskys, its our own Brand and will be the likes of South African Shoprite of tomorrow.
Comment by Japolo — May 4, 2012 @ 4:59 pm
Ill never forget this woman at eastmatt supermarket kitengela who asked me if i am colour blind that i can’t differentiate the colour of some beauty products she was kept incharge, is that the way you train your staff? Stop employing idiots in your supermarket esp now the competition is so high. I am with naivas, uchumi and nakumatt
Comment by Sue — May 4, 2012 @ 5:55 pm
Ill never forget this woman at eastmatt supermarket kitengela who asked me if i am colour blind that i can’t differentiate the colour of some beauty products she was kept incharge, is that the way you train your staff? Stop employing idiots in your supermarket esp now the competition is so high. I am ok with naivas, uchumi and nakumatt
Comment by Sue — May 4, 2012 @ 5:56 pm
I find it hard to believe that most issues on this forum (MTEJA.ORG) are complaints about is TUSKYS, TUSKYS, TUSKYS. All other supermarkets are doing it right & there is nothing right about TUSKYS. Hmmmm… The last comment(Sue — May 4, 2012 @ 5:56 pm) shows how low she has sunk, mixing Eastmatt with TUSKYS. TUSKYS does have challenges to iron out, but the good does outway the bad….
Comment by Mike — May 8, 2012 @ 12:49 pm
Tuskys has the most arrogant employees. Today I went with my daughter to purchase her back to school goodies, i was told to go upstairs and get some pens for her, where i found that they got another till which I thought I could pay for all my stuff and take my child to school in time. I was shocked when they only took the pens and told me to go with the rest of the stuff on the ground floor tills to pay there. I left the stuff and went to Uchumi where I was served with dignity and in time. One day this guys will be out of jobs when a serious competitor comes in. And for your info, Tuskys is an equal opportunity employer. Regardless of the ethnicity, 99% of its staff is rude rude rude rude! I hope I never go back there again.
Comment by muhia — May 8, 2012 @ 8:48 pm
Hey Guys, I have read most of your complains above and am really sorry for all what you have gone through. I have worked for Tuskys for Eight years and especially on the customer service desks.I can proudly state that most of this issues i had dealt with them directly.With human nature and kind of traffic we use to get then at Tuskys, some of this issues might have happened.I apologise for that. A word of advise.:In all Tuskys Branches, there is always a customer care desk, kindly do not hesitate to visit this places anytime you are aggrieved.And when you are there, ask for help and dont bully this guys. They are human too and can get emotional. Thanks
Comment by Jemo — May 14, 2012 @ 12:37 pm